Operations/Front and Back of House Audits 

We all lack time. I’m here to help you move forward, without making a huge investment.

 

You know what needs to be done. But you simply don’t have the time or resources to make it happen.

That’s where I can help.

Hospitality. It’s the name of the game and business we are in. But, often, it’s were we focus the least. Whether you are short staffed, a one person show, or simply have too much on your plate, many projects get placed on the back burner, only to heat up too frequently.

I bring decades of hands on hotel and tourism related experience and will help you with those important and necessary projects. Together, we will audit your business, identify opportunities and together, we will elevate your hotel as a standout property in your market.

Whether a complete property evaluation is in order or you want to focus on a specific department or area, or just some basic customer service training, there are simple, efficient ways to up-level a brand’s existence.

 
 

HR

  • Review of job descriptions

  • Identifying Internal Bias that prevents the right applicant from reaching out

  • Employment ads

  • Audits of the hiring and retention process

  • Streamlining the on-boarding process

  • Manual, policies and procedures updating

Back of the house

  • Communication flow - is information filtering down?

  • Giving a voice to the unseen

  • Review of policy, procedures and organization

  • Productivity and performance

Front Desk - Front of the House

  • Back to basic approach to service

  • Empowering the authentic self

  • Benefit selling reservations training- selling the right room at the right price to the right person

  • Convert your front line staff to positive brand ambassadors

  • Classroom and one on one training

  • Turning a complaint into a win

  • Staying professional in an emotional moment